This position is for Network Expert to be a part of Connectivity Service team to provide Operations support in 247 rotational shift.

Roles and Responsibilities
Install, configure, test, maintain, upgrade, patch, monitor, and troubleshoot networking hardware, software, networked peripheral devices.
Monitor and test network performance and provide network performance statistics and reports Leveraging toolkits like Solarwinds, Dynatrace and Nexthing
Receive, respond, and resolve incoming incidents and requests under agreed SLAs.
Perform remote analyze, diagnosis, and resolution of complex network problems for a variety of end users
Recommend, schedule, and perform network improvements, upgrades, and repairs
Practice network asset management, including maintenance of network component inventory
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data
Liaise with, and provide training and support to, help desk support staff on network issues.
Perform network equipment updates and respond to security audits
Perform system backups and recovery
Operational experience with or immediate on the job training in Zscaler, DNAC and Palo Alto Networks security equipment will need to be achieved.

Qualifications
BE, MSc, MCA, Computer Science or related discipline.





Experience
Minimum 4 years related experience

Technologies required
Experience working on DNAC and ISE (Cisco). Expertise on security (Palo Alto), wireless technologies (Aruba), VPN (Zscaler) will be definitely be a plus
Extensive technical knowledge of Cisco network operating systems and technologies, protocols and standards, networking hardware and software solutions including but not limited to
Ability to operate network component analyzers, scanners, and testers.
Hands-on network troubleshooting experience.
Valuable understanding of ITIL processes and best practice
Fluency in English, both written and spoken
Must be highly-motivated and have a positive attitude
Excellent listening and customer service skills
Excellent communication, interpersonal and organizational skills
Must be a team player
Must be mature and tactful
Understanding of SLA terms
Proven track record working in a global and multicultural workplace

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Network Operations Engineer Pune (India)
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