Looking to lead high-volume operations where claims, settlements and partner reconciliations need to run with precision?
We're hiring for an Operations Manager to own the end-to-end operating cycle for purchase-protection programs across e-commerce, shipping and embedded insurance.
WHAT WE'RE LOOKING FOR
5–10 years of hands-on experience in E-commerce, Logistics, Payments, Lending, Insurance or Insurtech Operations
Robust experience in Claims Operations, Settlements, Reconciliation, Payouts or Dispute Management
Proven ownership of recurring, high-volume operational processes from data/enrolment through claims and settlement
Solid Excel/spreadsheet skills with working knowledge of SQL or BI tools
Experience creating and implementing SOPs, TAT metrics,
process improvements and operational dashboards
Strong stakeholder and partner communication skills with excellent numerical and operational discipline
KEY RESPONSIBILITIES
Manage enrolment, data feeds and exception handling
Own claims intake, adjudication, payouts and TAT tracking
Manage partner & insurer settlements and reconciliations
Prepare weekly/monthly MIS and operational reports
Build SOPs and launch checklists for current programs
Identify process gaps and drive automation with Data/Product
Manage and guide Operations Analysts
Conduct program-level deep-dives and improve processes
NICE TO HAVE: RTO/Shipping Protection, Embedded Insurance, Device Protection, Extended Warranty or insurer-side operations experience.
You can also view all current openings on our Linkedin Page Post