Phox Health is hiring Operations Coordinators for its Global Operations Control Tower. The coordinator will monitor active healthcare deliveries, resolve exceptions and work with drivers, courier partners, pharmacies and internal teams to ensure reliable delivery to patients.

Responsibilities
Monitor active deliveries through the Phox platform
Identify delayed pickups, late deliveries and failed attempts
Contact drivers and courier partners to resolve delivery issues
Escalate critical, high-value or temperature-sensitive shipments
Confirm delivery status and proof-of-delivery accuracy
Coordinate returns, redeliveries and patient-unavailable cases
Update shipment records and document every intervention
Communicate significant exceptions to clients and internal teams
Support driver onboarding and operational issue resolution
Complete structured handoffs between India and US shifts
Follow client-specific SOPs and escalation timelines
Help identify recurring problems and process improvements

India-specific responsibilities




Track COD collections and driver deposits
Escalate missing, delayed or mismatched COD deposits
Coordinate with Finance on reconciliation exceptions
Monitor returns and undelivered medicine shipments

The coordinator supports COD operations but does not approve financial adjustments or client remittances.

Requirements
Graduate in any discipline
2–5 years of experience in last mile logistics is mandatory
Experience monitoring live orders or shipments
Solid communication and problem-solving skills
Comfortable working with dashboards and multiple operational systems
Ability to remain calm during urgent delivery incidents
Solid attention to detail and documentation
Willingness to work assigned India or US shifts

Shifts
India Operations: 8:00 AM–5:00 PM IST
US Early: 5:30 PM–2:30 AM IST
US Late: 9:30 PM–6:30 AM IST

📌 Operations Coordinator Delhi
🏢 Phox Health
📍 Delhi