Work Location: Mohali, Punjab (In-Person / In office)

Schedule: US Night Shift (Monday to Friday, Saturdays as needed)

Experience: 1–3+ years (US Process / Dispatch / BPO Operations)

Core Responsibilities
Voice Operations: Handle inbound calls and conduct outbound follow-ups with US customers, drivers, and partners using high-grade phone etiquette.
Live Fleet Dispatch: Assign drivers, book trips on demand, and adjust active schedules dynamically throughout the shift.
Management Sync: Work hand-in-hand with our US management team via RingCentral chat to report trip updates and handle route issues.
System Management: Log real-time route statuses, driver locations, and booking confirmations into specialized transportation software (e.g., Bambi).
Worked on other duties as assigned by the supervisor.

Ideal Candidate Profile
Strong English Fluency:



Transparent spoken and written English skills suitable for direct communication with US-based customers.
Background: 1 to 3+ years of experience in US logistics dispatching, backend support, or voice-based US call centers.
Tech Comfort: Rapid learner with dispatch software, internal messaging applications, and general computer tools.
Night Shift Availability: Fully available to work in-person night shifts out of our Mohali office.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits
Flexible schedule
Health insurance
Paid time off

Application Question(s):
How many years of experience do you have in US Transportation Dispatching or US BPO/Call Center operations?
Are you currently employed, or are you available to join immediately?
What was your last drawn salary?

Work Location: In person

📌 Operations & Dispatch Coordinator – Us Process Sahibzada Ajit Singh Nagar
🏢 Home healthways solution india
📍 Sahibzada Ajit Singh Nagar