overall IT experience with strong contact center transformation background.
NICE CXone architecture, solution design, or implementation experience.
Strong Nice CXONE hands-on work experience with CC operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management, , call entry, central configuration, Integration Hub, and environment design.
Solid Nice CXONE hands-on work experience with Screening, prompts/TTS, messaging, hours/calendars, authentication, and menus/self-service, Dynamic routing, queue experience, callback, voicemail, and direct dial/transfer handling.
Robust Nice CXONE hands-on work experience with Full dashboards/alerting, resilience hardening, capacity monitoring, and final promotion/rollback tooling, Reporting and dashboards.
Hands-on experience with enterprise integrations and API-based platform design.




Ability to lead design discussions independently with client stakeholders and delivery teams.
Financial services domain experience is preferred.

Valuable to Have Skills
Robust client-facing communication and stakeholder management skills.
Ability to facilitate workshops and translate business requirements into architecture decisions.
Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.
Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.
Clear documentation discipline and ability to present options, trade-offs, and recommendations.

📌 Nice Cxone Hyderabad
🏢 Trigent Software
📍 Hyderabad