Capture applicant biometric data including fingerprints, photographs, and signatures as per standard operating procedures.
Verify applicant identity documents before biometric enrollment.
Conduct document scrutiny to ensure completeness and accuracy of visa applications.
Guide applicants through the biometric .
Ensure all biometric equipment is operated correctly and maintained as per guidelines.
Maintain confidentiality and security of applicant information and biometric records.
Update application details accurately in internal systems.
Resolve applicant queries and provide process-related support.
Ensure adherence to quality standards, SLAs, and turnaround times.
Escalate discrepancies, technical issues, or suspected fraudulent cases to the appropriate team.
Coordinate with internal stakeholders to ensure smooth processing of applications.