We are looking for a Patient Coordinator to manage patient interactions and ensure smooth coordination throughout their visit. The role involves assisting patients, coordinating with doctors and internal teams, and ensuring a positive patient experience.
Key Responsibilities
Coordinate with patients regarding appointments, consultations, treatments, and follow-ups.
Welcome and assist patients during their visit.
Guide patients regarding treatment procedures, schedules, and required documentation.
Coordinate with doctors, therapists, reception, and other departments.
Handle patient queries and resolve basic concerns professionally.
Follow up with patients regarding appointments and treatment schedules.
Maintain accurate patient records and update relevant information.
Coordinate patient flow and help minimize waiting time.
Maintain regular follow-ups with patients through calls or messages.
Escalate complex patient concerns to the concerned senior/department.
Maintain daily reports and records as required.
Key Skills
Excellent communication and interpersonal skills
Patient handling and customer service
Solid coordination and follow-up skills
Empathy and a patient-friendly approach
Time management and multitasking
Preferred Background Candidates with experience in hospitals, healthcare, clinics, wellness centres, Ayurveda, hospitality, or other customer-facing service industries can be considered.
📌 Patient Care Coordinator Surat
🏢 EC2 Consulting Solutions
📍 Surat
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