Reports to: DGM - Payments and collections, Partnerships - Strategic & FinTech
Dept: Digital
Location: Head Office
Professional Qualification Knowledge Skills Competencies
Graduate / Masters
Preferred: BE / BTech / MBA
Work Exp: 4
– 8 Years of relevant exp • Digital products and transformation applicable to multiple finance domain (Lending business, Insurance, Mutual Funds, Wealth Management, Fixed deposits)
New-age digital enablers (for example
Mobile apps for different stakeholders, current- age digital payment channels and partnerships, chat bots, Voice bots, Intelligent advisory, robotics, Customer journey analytics, digital product management, etc.) • Customer experience and journey expert.
Worked on Techno• functional projects before
Evaluate BRD
Plan and conduct UAT, CUG and Adoption for digital projects
Presentations to and for senior stakeholders • Result Orientation with execution
Customer Focus
Problem solving capability through digital
Stakeholder management
Team player
Influence the senior leadership
Web Savvy
Project Management Planning
Process Improvement
Analysing Information Reporting Skills
Problem Solving
Duties and Responsibilities
Project implementation
Provide support, such as user acceptance testing, to current software and feedback related to development items such as user interface design
To maintain and enhance performance of all new and existing software and platforms
To co-ordinate with multiple teams to execute projects as per requirement
To review Business requirement, creating use cases
To review solution document and get sign off from stakeholders
To review test cases from QA team and support development team for successful completion of UAT
To conduct thorough analysis of system issues being faced by business and help resolve by identifying prospect for technology enhancement
To train users on newly implemented system, preparing SOPs and user manual
Proactively participate in project communication and presentation sessions
Building and performing project relevant presentations and solution demonstrations, delivered in-person and remotely on call
To analyse and articulate business requirements and be able to write a BRD