Call service providers and conduct video audits for Full Home Cleaning services across India.
Evaluate the quality of work through a room-by-room/area-wise video inspection as per SOP.
Identify quality gaps and guide providers on required corrections or re-cleaning.
Connect with customers after the audit to check customer satisfaction and resolve concerns.
Ensure cases are properly documented and closed within the defined TAT.
Track and report recurring quality issues and support process improvement.
Requirements
Graduate or equivalent.
Positive communication skills in English and Hindi.
Comfortable with phone/video calls and basic Excel/Google Sheets.
Solid attention to detail and customer-service orientation.
Prior experience in quality, customer support, operations, or auditing is preferred.