Delivery Manager / Project Manager Microsoft Dynamics 365 CRM

We are looking for an experienced Delivery Manager / Project Manager to lead end-to-end Dynamics 365 CRM transformation programs from Discovery, Blueprinting, Design, Build, UAT, Training, Go-Live, and Hypercare.

Key Responsibilities
Lead project delivery, governance, planning, budgeting, resource management, and stakeholder communication.
Manage customer workshops, executive reviews, and steering committee meetings.
Drive project execution across functional, technical, QA, and business teams.
Own project reporting, risk management, issue resolution, change requests, and delivery metrics.
Champion adoption of Power Platform, Copilot, Automation, and Agentic AI solutions.

Key Deliverables
Project Charter, Delivery Plan & Roadmap
Solution Blueprint & Discovery Reports
RAID Log, Project Schedule & Resource Plan
Jira Backlog, Epics, Sprint Tracking & Release Plans




Weekly Status Reports (WSR) & Executive Dashboards
UAT, Go-Live Readiness & Cutover Plans
Training, Adoption & Hypercare Plans

Required Skills
10+ years of IT delivery/project management experience with Dynamics 365 CRM.
Robust expertise in project governance, stakeholder management, Agile/Scrum, Jira, Azure DevOps, reporting, and dashboards.
Proven success delivering CRM programs through the complete project lifecycle.
Excellent customer-facing, communication, negotiation, and leadership skills.

Ideal Candidate: A strategic delivery leader who can confidently engage customers, drive executive conversations, govern large CRM transformation programs, and lead organizations toward Copilot and Agentic AI-powered business transformation.

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