Responsibilities:
Handle day-to-day customer coordination, order processing, and follow-up for timely delivery.
Prepare and manage MRN (Material Receipt Note) and maintain proper documentation related to material movement.
Coordinate with Production, Stores, Dispatch, Quality, and Sales teams to ensure smooth order execution.
Handle customer complaints, understand the issues, coordinate with the concerned department, and ensure timely resolution.
Maintain regular communication with customers regarding order status, delivery schedules, quality issues, and other requirements.
Follow up on pending orders, dispatches, and material-related queries with internal teams and customers.
Maintain records of customer complaints, corrective actions, and closure status.
Ensure accurate communication and documentation of customer requirements and feedback.
Support MIS preparation, reports, and other documentation as required.
Maintain qualified relationships with customers and provide timely responses to their queries.
Required Skills:
MRN Handling & Documentation
Customer & Complaint Handling
Valuable Communication & Coordination
MS Excel & Reporting
Follow-up & Problem Solving