We are looking for a proactive and customer-focused Relationship Officer to engage with customers looking to sell their used cars or purchase a new car. The role involves understanding customer requirements, converting leads, coordinating vehicle sales/test drives, and ensuring a smooth experience across recent and used car transactions.
Key Responsibilities
Contact and engage customers interested in selling their used cars or buying a new car.
Understand customer requirements and provide appropriate solutions.
Build rapport and establish strong customer relationships.
Convince and assist customers to proceed with the sale of their used vehicle.
Follow up with leads and drive conversion and closure.
For new-car enquiries, coordinate test drives, dealership visits, quotations and follow-ups.
Coordinate seamlessly between customers, used-car teams, new-car dealerships/OEMs and other stakeholders.
Ensure timely communication and smooth handover of customers between multiple entities.
Maintain accurate customer and lead information and track follow-ups.
Achieve defined sales, conversion and customer-engagement targets.
Key Skills & Competencies
Excellent interpersonal and communication skills.
Solid persuasion,
negotiation and closing abilities.
Customer-centric approach with strong follow-up discipline.
Ability to handle objections and convert potential customers.
Good coordination and relationship-management skills.
Ability to work with multiple teams and stakeholders.
Basic understanding of the automobile/new-car/pre-owned-car industry is preferred.
Experience in automotive sales, used-car sales, dealership, BPO/customer engagement or similar roles will be an advantage.
Added Advantage
Experience handling used-car sellers or new-car buyers.
Dealership/OEM experience.
Experience coordinating test drives and vehicle evaluations.
Existing understanding of the new-car and pre-owned-car ecosystem.
Success in this role means: converting customer enquiries into completed transactions while delivering a smooth, professional and trustworthy customer experience. Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits
Cell phone reimbursement
Adaptable schedule
Work from home
Experience:
customer handling : 1 year (Preferred)
Work Location: Hybrid remote in Mumbai, Maharashtra