Experience: 5+ years in customer retention/client servicing, preferably handling renewals and escalations
Must have: Experience in SaaS or concept-selling (selling an intangible product/idea, not just a physical product) — this is a must, not optional.
Profile: A mature, experienced skilled who is calm under pressure and comfortable dealing with upset or frustrated clients
Key responsibilities will include
Patiently listening to client complaints and concerns without getting defensive or rushing the conversation.
Reassuring clients that their issue will be resolved, and coordinating internally to actually get it resolved.
Handling renewal conversations and collecting renewal payments from clients at risk of churn.
Identifying the root cause behind cancellation/non-renewal requests and working to save the account.
Advantages:
Paid sick time
Provident Fund
Work Location: In person
📌 Retention Specialist Chennai
🏢 DigiSME Software Private
📍 Chennai
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