Job Title: CRM Manager – Real Estate
Location: Shimla, Himachal Pradesh
Experience: 6–8 Years | Minimum 4 Years in a Managerial Role
Job Summary
We are looking for an experienced CRM Manager – Real Estate with strong knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.
Key Responsibilities
Manage the complete CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure.
Handle RERA compliance , property-related documentation, and statutory records.
Solid understanding of Section 118 / HP land and property regulations , particularly requirements applicable to non-Himachali/non-resident buyers .
Manage 118-related documentation and processes for eligible property transactions.
Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records, and client documentation .
Monitor and follow up on receivables, outstanding payments, payment schedules, and collections .
Prepare and maintain CRM, sales, receivables, registration, and management reports .
Manage regular client communication and relationship management throughout the property lifecycle.




Handle client queries and systematically resolve/escalate complex issues within defined timelines.
Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders .
Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership .
Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements .
Develop SOPs and ensure systematic CRM processes and documentation.
Candidate Profile
6–8 years of relevant Real Estate/CRM experience , with at least 4 years in a managerial role .
Strong experience in residential real estate/property projects .
Hands-on knowledge of RERA compliance and real estate documentation .
Strong understanding of Himachal Pradesh property laws, rules, and regulations , especially Section 118 .
Experience handling non-resident/non-Himachali property purchase processes will be preferred.
Strong understanding of receivables, reporting, registration, agreements, and property documentation .
Excellent client communication, relationship management, negotiation, and problem-solving skills .
Strong coordination skills with internal teams, clients, legal teams, and government/registration authorities.
Good working knowledge of MS Excel and CRM systems .

📌 CRM Manager – Real Estate (Shimla)
🏢 Imperial Holding group
📍 Shimla