We are looking for a customer research advisor to join our growing customer success (CS) team. In this role, you will collaborate closely with lead research advisors and clients to design, execute, and manage end-to-end research projects using our platform.

You will work with global clients who conduct research across diverse fields such as technology, retail, healthcare, and AI, helping them derive meaningful insights and make data-driven decisions. This role requires robust analytical thinking, communication skills, and the ability to manage multiple projects efficiently.

What Youll Do:
Act as a platform expert and advise clients on research design and methodology.
Manage end-to-end research projects, including survey design, recruitment, fielding, analysis, and reporting.
Design surveys and write effective questionnaires aligned with research objectives.
Conduct and support qualitative and quantitative research.
Manage multiple projects while ensuring timelines and quality.
Collaborate with Product, Engineering, and Sales teams.
Prepare client presentations, reports, training materials, and documentation.
Apply survey logic, basic programming, and data structuring
Manage participant panels, audience targeting, and recruitment.




Share customer feedback to support continuous product improvement.

Must-Have Skills:
3+ years of experience in Market Research Customer Research
Strong experience in Qualitative & Quantitative Research
Hands-on experience in Survey Design & Questionnaire Writing
End-to-end Research Project Management
Experience with Research Panels & Audience Targeting
Experience with platforms such as Qualtrics, SurveyMonkey, Decipher, or similar
Robust Client-Facing & Stakeholder Management skills
Excellent written and verbal communication
Ability to manage multiple projects simultaneously

Education: Bachelors degree in Market Research, Psychology, Sociology, Anthropology, or related field. Masters preferred but not mandatory. Any Graduate. Positive to Have: UX/user research experience, exposure to US/EMEA markets, and strong analytical skills.

Role Category: Market Research

Key Skills: Primary Research, Qualitative Research, Survey Design, Preparing Questionnaire.

Other skills: client management, stakeholder management, user research

Hiring office locationHiring office located in Mumbai (all areas)

Shift Time: 5:30 PM 2:30 AM IST

📌 Research Advisor Mumbai
🏢 Vervali Systems
📍 Mumbai