Process – Debt Recovery & Collection | UAE Banking Process
Eligibility
Positive/Average English communication skills
Comfortable communicating with customers over calls and emails
Basic computer knowledge
Candidates with relevant collection/recovery experience will be preferred
Roles & Responsibilities
Contact customers of UAE banks regarding their outstanding dues and pending payments.
Follow up with customers through calls and emails to discuss payment status.
Understand customer concerns and assist in resolving payment-related queries.
Negotiate and coordinate with customers regarding suitable payment arrangements, as per company guidelines.
Maintain regular follow-ups with customers who have committed to making payments.
Update customer information, call remarks, payment commitments, and follow-up details accurately in the system.
Handle customer objections professionally and communicate repayment requirements clearly.
Coordinate with the internal team regarding customer cases, payment updates, and escalations.
Ensure timely follow-up on assigned accounts and work towards achieving collection targets.
Maintain confidentiality and follow company policies and applicable process guidelines.
Achieve individual and team collection/recovery targets.
Salary
Relationship Executive (Intermediate English): ₹13,000 – ₹21,000/- per month
Salary is negotiable for experienced candidates
Other Perks
Paid Leaves
Employee Engagement Activities
Monday to Friday working
During the first two weeks, Saturdays are working; thereafter, alternate/other Saturdays as applicable
Sunday fixed off
Attractive Incentives: ₹7,000 – ₹60,000/-