Job Purpose

We are looking for an experienced

Restaurant Operations Manager to oversee the day-to-day operations of the restaurant and ensure smooth service, customer satisfaction, staff performance, and operational efficiency.

Key Responsibilities
Manage overall daily restaurant operations.
Ensure high standards of customer service and guest satisfaction.
Supervise restaurant staff, duty schedules, attendance, and performance.
Coordinate with kitchen, service, billing, housekeeping, and other departments.
Monitor food quality, service standards, hygiene, and cleanliness.
Handle customer complaints and resolve operational issues promptly.
Monitor sales, expenses, stock, wastage, and operational costs.
Ensure proper inventory control and coordinate with vendors and suppliers.
Maintain billing, cash-handling, and daily operational reports.
Support promotions, customer engagement, and business-development activities.




Ensure compliance with food safety, hygiene, company policies, and statutory requirements.
Train and guide staff to improve service quality and productivity.
Report operational performance and major issues to management.

Candidate Requirements
Graduate/Diploma in Hospitality Management or relevant qualification preferred.
3–5 years of relevant experience in restaurant or hospitality operations.
Experience in independently managing restaurant operations preferred.
Robust leadership, customer-handling, and team-management skills.
Positive knowledge of restaurant service, billing, inventory, and cost control.
Valuable communication and problem-solving skills.
Willingness to work in shifts, weekends, and holidays as required.

📌 Restaurant Operations Manager Thrissur
🏢 Boche Tea
📍 Thrissur