Key Responsibilities
Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring timely follow-ups.
Course Guidance: Understand learner requirements and recommend suitable courses/programs aligned with their career goals and background.
Upselling & Cross-Selling: Identify prospects to recommend additional or alternative programs that enhance learner value.
Process Adherence & Reporting: Follow internal sales processes diligently and maintain accurate, timely reports of daily activities.
Learner-Centric Approach: Deliver exceptional service by understanding and addressing learner expectations effectively.
Issue Resolution: Handle queries and escalations promptly to ensure high learner satisfaction and retention.
Required Skills & Qualifications
Customer-first mindset with solid problem-solving abilities
Bachelors degree in any discipline
1–3 years of experience in EdTech counselling or consultative sales
Excellent communication and interpersonal skills
Proven ability to meet or exceed sales targets
Familiarity with CRM tools (LeadSquared preferred) and reporting systems