- Infinity Learn is looking for an Academic Counsellor to connect with company-provided student leads, understand students' and parents' academic requirements, conduct online product demonstrations, and convert enquiries into paid admissions.
Key Responsibilities
- Connect with company-provided student leads through outbound calls.
- Speak with students and parents to understand their academic needs and goals.
- Counsel students and parents about suitable Infinity Learn programs.
- Schedule and conduct online product demonstrations through Google Meet.
- Explain courses, features, learning advantages, pricing, and admission process.
- Handle customer queries, objections, and concerns.
- Follow up with interested students and parents to convert leads into admissions.
- Assist customers with the course enrollment and annual fee payment process.
- Maintain lead and follow-up details in the CRM.
- Achieve monthly admission, sales, and revenue targets.
- Ensure a positive customer experience throughout the counselling and admission journey.
Requirements
- Excellent communication and interpersonal skills.
- Solid convincing, counselling, and presentation skills.
- Positive sales and objection-handling abilities.
- Target-oriented and result-driven approach.
- Comfortable making outbound calls and conducting online demos.
- Basic knowledge of CRM and MS Excel.
- Experience in EdTech Sales, Inside Sales, Academic Counselling, Telecalling, Business Development, or B2C Sales is preferred.
- Freshers with strong communication and sales aptitude can also apply.