Key Responsibilities:
Achieve monthly and annual store sales targets.
Drive sales through effective customer engagement, upselling, and cross-selling.
Monitor daily sales, conversion rates, average transaction value, and other retail KPIs.
Develop and implement strategies to improve store performance.
Track local market trends, customer preferences, and competitor activities.
Support promotional campaigns, festive sales, and recent collection launches.
Customer Experience:
Ensure a premium and personalized shopping experience for customers.
Handle customer queries, feedback, exchanges, and complaints professionally.
Build robust relationships with repeat and high-value customers.
Encourage customer retention and clienteling activities.
Maintain high standards of service throughout the customer journey.