Key Responsibilities
Lead and coordinate the service/support team.
Handle installation, configuration, and maintenance of products and systems.
Troubleshoot and resolve technical issues reported by clients.
Provide technical support remotely and in office when required.
Monitor service requests and ensure timely resolution.
Train and guide junior engineers and support staff.
Maintain service reports, documentation, and customer records.
Coordinate with development, operations, and management teams.
Ensure customer satisfaction and adherence to service-level commitments.
Identify recurring issues and recommend improvements.
Assist in testing and validating recent software, hardware, or system updates.

Team Handling Responsibilities
Assign tasks and monitor team performance.
Conduct team meetings and provide technical guidance.
Support skill development and training of team members.
Ensure effective communication between customers and the service team.




Manage escalations and critical customer issues.
Track service KPIs and prepare performance reports.

QualificationsEducational Qualification
Diploma / B.Tech / B.E. in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.

Experience
Typically 2–3 years of experience in technical support, field service, elevator Installation, repairs, break downs, or customer service engineering.

Skills Required
Robust troubleshooting and problem-solving skills.
Team leadership and coordination abilities.
Customer communication and relationship management.
Knowledge of software applications, networking, hardware, or relevant products.
Documentation and reporting skills.
Ability to manage multiple tasks and priorities.

Languages
English
kannada

📌 Senior Elevator Service Engineer Bengaluru
🏢 G Star Elevators Private
📍 Bengaluru