Account Management
Manage 50+ high-value seller accounts as the primary contact.
Build robust relationships with founders and key decision-makers.
Conduct regular business reviews to identify seller needs and growth opportunities.
Track account performance (shipment volume, SOW, RTO%, NPS) and drive retention.
Seller Reactivation &
Retention
Reactivate dormant and churned seller accounts on a monthly basis.
Analyze churn reasons and create retention plans with internal teams.
Ensure continuous engagement and growth of reactivated accounts.
Cross-Sell &
Upsell Growth
Identify prospects to promote additional Shiprocket solutions such as Checkout, Engage, Hyperlocal Delivery, and VAS.
Achieve monthly cross-sell and upsell targets.
Drive product adoption and smooth onboarding.
Escalation &
Stakeholder Management
Handle seller concerns related to operations and service.
Coordinate with internal teams for timely issue resolution.
Ensure proper escalation tracking and closure.
Commercial &
Business Growth
Manage pricing discussions, negotiations, and rate cards.
Support pricing approvals through business case analysis.
Drive shipment growth, account profitability, and collections.