Job Responsibilities
Handle inbound and outbound calls to prospective customers.
Understand customer requirements and explain suitable loan products, eligibility, documentation and terms.
Follow up with interested customers and convert leads into applications.
Achieve monthly calling, lead conversion and sales targets.
Handle customer queries and objections professionally.
Maintain accurate customer and lead information in CRM.
Coordinate with credit, operations and other teams for application processing.
Maintain regular follow-up until login/disbursement as applicable.