Hyperlocal Lead to own and drive day-to-day hyperlocal fleet operations across the network. The role will be responsible for ensuring operational efficiency, strong service levels, cost control, and consistent execution across the fleet.
Key Responsibilities
Own end-to-end hyperlocal fleet operations across assigned locations.
Drive fleet performance with a focus on
TAT, adherence, RTO, and cost efficiency
.
Monitor fleet capacity and ensure optimum utilization of the available fleet.
Identify operational gaps and work with relevant teams to improve service levels.
Track operational performance and take corrective actions wherever required.
Drive adherence to defined processes and operational SLAs.
Work closely with city, warehouse, and operations teams to resolve day-to-day operational issues.
Monitor fleet-related costs and identify prospects for optimization.
Ensure smooth execution of new operational initiatives and process improvements.
Manage escalations and ensure timely closure of critical operational issues.
Work closely with senior leadership to review performance and drive improvement initiatives.
Key KPIs
Fleet share / utilization
TAT
Adherence
RTO
Cost per delivery / operational cost
Overall fleet performance
Ideal Candidate
Experience in
Q-commerce, e-commerce, hyperlocal logistics, or last-mile operations
.
Strong experience in managing fleet/operations at scale.
Strong understanding of operational metrics and cost management.
Ability to manage multiple stakeholders and drive execution.
Solid analytical and problem-solving skills.
Comfortable working in a fast-paced, high-ownership workplace.