Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to:
• Understand customer concerns and provide appropriate solutions or escalate to relevant teams.
• Respond to customer emails within defined TAT • Ensure responses are grammatically correct, explicit, and empathetic.
• Use predefined templates where applicable, while customizing responses to suit individual queries.
• Follow up on unresolved issues and ensure closure.
• Maintain a customer-first approach in all communications.
• Follow standard operating procedures (SOPs) and compliance guidelines.
• Ensure data privacy and confidentiality in all communications.
Applicants should possess the following attributes:
• Excellent written communication skills.
• Robust comprehension and problem-solving abilities.
• Attention to detail and accuracy.
• Familiarity with CRM tools and email platforms.
• Ability to multitask and manage time effectively.
• Prior experience / knowledge in credit card processes is preferred
BOBCARD is a Non-Deposit Accepting Non–Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.
The company’s core business is credit card issuance.