Education and Certification Qualification

Bachelor s degree, preferably in Commerce / Business / Finance / Accounting.

Detailed
Minimum 3+ years of experience in Banking and Financial Services, preferably in Cards Chargeback, Collections or Fraud Operations.
Experience in Customer Cards Dispute Processing, covering Fraud and Non-Fraud Disputes.
Experience in Fraud Chargeback Control.
Experience in Dispute Rules Review and Implementation.
Experience in Compliance Changes Implementation.
Experience in UAT Support.
Ability to meet Productivity, Accuracy, KPI and Client-defined SLA requirements.

Role Key Responsibilities:



Customer Cards Disputes Processing Fraud & Non-Fraud Disputes Fraud Chargeback Control Dispute Rules Review & Implementation Compliance Changes Implementation UAT Support Productivity, Accuracy, KPI & SLA Management Additional assignments as required by Management

KeySkills: Cards Operations Disputes, Cards Disputes, Chargeback, Fraud Operations, Collections, Fraud & Non-Fraud Disputes, Fraud Chargeback, UAT, Dispute Rules, Compliance, Analytical Thinking, Client Communication, Presentation Skills.

Language: English proficiency Shift: Candidate should be adaptable with the specified shift.

📌 Senior Analyst/business Process Lead Fraud Detection/ Cards Dispute Mumbai
🏢 Golden Opportunities
📍 Mumbai