Notice Period-Immediate- 30 Days
Robust experience with Genesys Cloud CX administration and configuration.
Expertise in Queues, Routing, Skills, Roles, Permissions, Divisions, and Telephony configuration.
Hands-on experience developing inbound and outbound IVR call flows using Genesys Architect.
Robust understanding of SIP, VoIP, telephony protocols, and contact center networking fundamentals.
Experience troubleshooting call routing, call quality, and production support issues.
Experience working with REST APIs, Data Actions, OAuth 2.0, WebSockets, JSON, and JavaScript.
Experience integrating Genesys Cloud CX with enterprise applications and third-party systems.
Knowledge of Genesys Analytics, Dashboards, Reports, Performance Views, and KPI monitoring.
Robust analytical, troubleshooting, and problem-solving skills.
Excellent communication and collaboration skills.
Ability to mentor and support junior engineers.
Experience working within Agile/Scrum environments