L1 Service Desk

We are looking for a dependable Service Desk to support employees in a modern,

distributed work setting.

This role is a positive fit for someone who enjoys solving problems, communicating clearly,

and helping people stay productive. You will handle support tickets, troubleshooting common technology issues, and work with other IT teams when extra help is needed.

This role supports IT across multi-family residential operations in a fast-paced,

customer-focused technical support setting, endpoint support, user access, and

Microsoft 365.

Key Responsibility
Support Windows devices, Microsoft 365, Outlook, Teams, printers, Wi-Fi, VPN,

and remote access
Owning support tickets from start to finish, including updates, notes, follow-up,

and resolution
Troubleshoot device, application, login, audio/video, printer, and network issues
Support onboarding/offboarding, role changes, password resets, MFA setup, and basic access requests
Escalate issues with clear notes, user impact, and steps already tried
Help improve support guides, knowledge articles, and team processes
Report possible security concerns, such as phishing or suspicious account activity




Provide ongoing and consistent communications with users regarding status and/or progress of outstanding tickets

Required Skills
2+ years of service desk, technical support, or desktop support experience
Strong troubleshooting skills with Windows, Microsoft 365, Outlook, Teams,

browsers, and common business apps
Comfortable supporting user accounts, passwords, MFA, basic access requests,

and remote end user support using TeamViewer or similar tools.
Able to troubleshoot Wi-Fi, printers, VPN, and remote support issues
Clear written and verbal communication skills with a customer-first mindset
Organized, detail-oriented, and able to manage multiple tickets at once
Experience with ticketing systems such as Jira,FreshService, ServiceNow,

Autotask, or similar platforms
Exposure to Microsoft Entra ID (Azure AD), Intune, or endpoint management tools

Preferred Skills (Nice to Have)
Basic awareness of IT security, phishing reports, and safe access handling
Certifications such as CompTIA A+, Microsoft Fundamentals, Microsoft 365

Fundamentals, or ITIL Foundation are helpful but not required

📌 Service Desk Engineer Delhi
🏢 300plus Innovative Solutions
📍 Delhi