Service Desk International Voice
Handle international voice-based technical support and troubleshoot end-user IT issues.
Hands-on troubleshooting experience in Windows, Active Directory (AD), DNS, VPN, and Office 365/Microsoft 365.
Experience working with ServiceNow for incident logging, tracking, and resolution.
Robust understanding of Incident Management, SLA, ticket prioritization, and escalation procedures.
Troubleshoot user access, password, connectivity, application, and system-related issues.
Excellent English communication and customer-handling skills.
Willingness to work in rotational/night shifts.
📌 Service Desk Executive Pune
🏢 Pi Square Technologies
📍 Pune
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