Work Model : Work from office
Candidate Expectation
Total work experience of 12+ years of global HRO delivery.
Experience in delivery management roles, with a proven track record of delivering results in a fast-paced workplace.
Solid leadership and team-building skills.
Proficiency in cross-functional collaboration Excellent communication and interpersonal abilities.
Proficiency in delivery management software and ERP systems.
Analytical thinking and problem-solving skills.
Ability to thrive in a dynamic, constantly evolving environment
Qualification:
Any graduate Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.
Preferred candidate Industry Outsourcing/BPO/KPO/Management consulting/GCC/GBS
:
The role of a Delivery Head is pivotal in ensuring the successful execution of projects and services.
Key responsibilities include:
Project Management Oversight: Leading and overseeing multiple projects from initiation to completion, ensuring alignment with strategic goals.
Resource Allocation: Managing and allocating resources effectively,
optimizing team performance and project outcomes.
Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
Quality Assurance: Implementing quality control processes to ensure all deliverables meet the highest standards.
Performance Metrics: Establishing and monitoring KPIs to measure project performance and team productivity.
Cross Functional Collaboration: Working closely with various departments (sales, marketing, product development) to ensure seamless delivery.
Team Leadership and Development: Leading, mentoring, and developing the delivery team, fostering a culture of continuous improvement.
Risk Management: Identifying potential risks and developing mitigation strategies to address them proactively.
Versatile with Global work timings
Key skills: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation"