Provided Service Desk support by handling user incidents and service requests through ticketing tools.
Managed User Access Management (UAM) activities, including account provisioning, modification, and deactivation.
Handled inbound and outbound calls to assist users with technical issues and access-related requests.
Logged, tracked, and resolved tickets while ensuring adherence to SLA targets and escalation procedures.
Delivered excellent customer support by troubleshooting issues, communicating updates, and ensuring timely resolution.
📌 Service Desk Bengaluru (India)
🏢 Trigent Software
📍 India
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