About the Role

Stratis is seeking a Senior Voice AI Test Automation Architect to lead testing and quality engineering for next-generation conversational customer experiences powered by Google CCAI, Five9, and AI-driven contact center technologies.

This role is ideal for someone with experience designing and implementing test automation frameworks for Voice AI, conversational IVR, virtual agents, Agent Assist, and end-to-end customer journeys. Google CCAI and Five9 solutions support conversational self-service, agent assistance, and AI-enhanced customer experiences.

Responsibilities
Define Voice AI testing strategies and automation frameworks
Validate conversational flows, intents, utterances, and speech recognition
Test Google Dialogflow CX and Google Agent Assist solutions
Validate Five9 Voice AI routing, transfers, and customer journeys
Design and optimize Cyara automation frameworks
Build automated regression and production monitoring capabilities
Lead QA architecture for AI-powered contact center transformations

Required Skills

Must Have
Google Dialogflow CX or Google CCAI
Five9, Genesys, NICE CXone, or Amazon Connect
Cyara
API Test Automation (Postman, Karate,



REST APIs)
Playwright, Selenium, or equivalent automation tools
Python, Java, or JavaScript
Contact Center or Customer Service platform experience

Strongly Preferred
Google Agent Assist
Five9 Voice AI
Conversational AI testing
Speech recognition and NLU testing
AI-to-human handoff validation
VoiceStream integration experience
Financial Services or Payments experience

We're looking for someone who brings expertise our clients may not already have, including:
Google CCAI implementation experience
Five9 Voice AI experience
Cyara framework design
Conversational AI quality engineering
Voice AI Test Automation Architecture

Why This Profile Is Different

This is not a traditional QA Automation Architect role. We are looking for a specialist who can validate and optimize AI-powered customer conversations across Google CCAI, Five9, Cyara, virtual agents, agent-assist technologies, and end-to-end customer journeys.

Pay: ₹200,000.00 - ₹500,000.00 per month

Work Location: Hybrid remote in Gurugram, Haryana

📌 Senior Voice Ai Test Automation Architect Gurugram
🏢 AP MOBILITY INDIA PRIVATE
📍 Gurugram