Required skills
Advanced Knowledge of the ServiceNow Platform
Templates, Widgets, Pages and Portals Development
Configuration & Customization
Complex Integrations
Front-end development skills
Solid analytical and problem-solving skills.
Ability to debug complex issues and identify root causes.
Excellent communication (written and verbal) and interpersonal skills
Ability to work effectively in a team workplace.
Tools: JIRA/Confluence
Telco industry background
DEV
Develop ServiceNow applications to meet business requirement
Extend out of the box Knowledge Management to bridge gaps and develop requested functionality
Create necessary components - templates, widgets, pages and portals - to meet the requested features, including responsive UI and UX
Create Scripted APIs to facilitate integration with other platforms
Develop supporting applications for Customer Service Management and Knowledge Management
Configure export sets and feeds to send data for reporting and analytics
Work closely with partners, QA and other stakeholders to mitigate risk and maintain momentum
Ability to debug and troubleshoot code issues using servicenow tools and logs.