Key Responsibilities
Implement and maintain CSDM Foundation data according to ServiceNow best practices.
Ensure data governance standards are applied consistently across the platform.
Support definition and maintenance of ownership models for foundational records.
Collaborate with business and technical teams to establish authoritative data sources.
Design and implement automated controls to maintain CMDB data quality.
Analyze and remediate duplicate, orphaned, or inconsistent CMDB records.
Develop integrations between ServiceNow and external systems
Develop dashboards and reports to monitor foundational data quality.
Support audits and compliance requirements related to CMDB governance.
Define and document CMDB standards, policies, and procedures.
Required Qualifications
3+ years of ServiceNow development experience.
Solid experience with CMDB implementation and administration.
Practical knowledge of ServiceNow CSDM Foundation layer.
Knowledge of ServiceNow data model and table relationships.
Solid JavaScript and ServiceNow scripting skills.
Experience developing REST and SOAP integrations. Knowledge of ITIL principles and CMDB governance practices.