Must-Have
7to 12 years of ServiceNow experience with strong expertise in ITOM, CMDB, Discovery, and Service Mapping.
Hands-on experience in ServiceNow architecture, integrations, MID Server configuration, and orchestration.
Strong understanding of ITSM, ITAM, CMDB governance, and CSDM framework.
Experience in JavaScript, Glide APIs, Flow Designer, IntegrationHub, and REST/SOAP integrations.
Ability to design scalable ServiceNow solutions and lead technical implementations.
Robust troubleshooting, performance tuning, and platform optimization skills.
CSA and CIS certifications in ITOM/ITSM preferred.
Positive to Have
Exposure to HRSD, TPRM, and GRC modules.
Experience in Cloud Discovery and Event Management.
Knowledge of CMDB Health, data certification, and reconciliation rules.
Experience in ServiceNow SecOps and AIOps integrations.
Robust stakeholder communication and mentoring capabilities.