Key Responsibilities:
Welcome customers visiting the service centre and understand their vehicle/service requirements.
Prepare job cards based on customer complaints and vehicle condition.
Explain required services, repairs, estimated costs, and timelines to customers.
Coordinate with technicians and workshop staff for diagnosis and repair.
Monitor the progress of vehicles under service and provide updates to customers.
Obtain customer approval for additional repairs or parts when required.
Coordinate vehicle inspection, repair, washing, PDI and delivery.
Ensure vehicles are delivered within the committed timeline.
Explain completed work and replaced parts to customers during vehicle delivery.
Handle customer complaints and coordinate their resolution.




Follow up with customers after service to understand their satisfaction.
Work toward improving customer satisfaction, service retention and repeat visits.
Maintain service records, job cards, customer details and billing information.
Coordinate with spare-parts, warranty, insurance and billing teams where required.
Achieve dealership/service-centre customer experience and service-related KPIs.

Pay: ₹16,000.00 - ₹18,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Service Advisor Ahmedabad
🏢 Oceanic TVS
📍 Ahmedabad