4 to 6 years of hands-on ServiceNow implementation experience, primarily in the ITSM suite.
Robust configuration experience across Incident, Problem, Change, Request, Knowledge, and
Service Catalog modules.
Working knowledge of CMDB — CI classes, relationships, and CMDB health / data quality.
Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI
Policies, and UI Actions.
Hands-on experience with Flow Designer and Workflow Editor.
Experience building and configuring Service Portal pages and catalog items.
Experience with REST/SOAP integrations, Import Sets, Transform Maps, and IntegrationHub.
Understanding of ACLs, roles, groups, and data separation on ServiceNow.
ServiceNow Certified System Administrator (CSA) certification is mandatory.
Working knowledge of ITIL v4 concepts (Incident, Problem, Change, Service Request,
Knowledge).
Experience delivering in Agile / Scrum teams.