job Profile – Service & Operations Coordination
Preparation and submission of service offers/quotations to clients.
Scheduling and coordination of preventive maintenance activities.
Coordination and follow-up for collection of service reports from technicians and subcontractors.
Scheduling and allocation of jobs to in-house technicians.
Preparation and issuance of work orders to subcontractors.
Verification and certification of subcontractors’ bills based on completed work and service reports.
Coordination with the Accounts Department for client invoicing.
Forwarding invoices and supporting documents to clients.
Follow-up with clients for outstanding payments and ensuring timely collection.
Maintaining proper records of service activities, work orders, reports, invoices, and payment status.
Coordination between clients, technicians, subcontractors, and the Accounts Department to ensure smooth execution and closure of service jobs.
Regular follow-up on pending quotations, service reports, invoices, and payments.