– Service Coordinator

Company: Aayrise Equipment Pvt. Ltd.

Position: Service Coordinator

Department: Service

Location: Bhopal, Madhya Pradesh

Experience: 1–3 Years

Job Summary

We are looking for a proactive and organized Service Coordinator to coordinate service activities, customer complaints, technician visits, spare parts requirements, and service-related documentation. The candidate will act as a link between customers, service engineers, and the internal team to ensure timely resolution of service issues.

Key Responsibilities
Coordinate daily service calls and technician schedules.
Receive and register customer service complaints and follow up for timely resolution.
Coordinate with service engineers/technicians for site visits and repairs.
Maintain service records, job cards, service reports, and customer details.
Follow up on pending service complaints and ensure closure.
Coordinate spare parts requirements with the service and stores teams.
Prepare service quotations, estimates, and related documents when required.
Maintain warranty and AMC-related service records.
Coordinate with customers regarding service schedules and updates.
Prepare daily/weekly service reports for management.
Track technician attendance,



field visits, and service status.
Support the Service Manager in day-to-day service operations.
Ensure proper communication between customers, technicians, sales, and management.

Required Skills
Positive communication and coordination skills.
Basic knowledge of MS Excel, Word, and email.
Robust follow-up and documentation skills.
Ability to manage multiple service requests simultaneously.
Customer-oriented approach.
Positive problem-solving and organizational skills.
Knowledge of construction equipment/heavy machinery will be an added advantage.

Qualification Graduate / Diploma in any relevant field.

Candidates with experience in construction equipment, automobile, heavy machinery, or after-sales service will be preferred.

Salary

₹15000 – ₹18,000 per month, depending on experience and skills.

Key Performance Areas (KPIs)
Timely closure of customer complaints
Technician/service visit coordination
Customer satisfaction
Service report accuracy
Pending complaint follow-up
Spare parts/service coordination

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Service Coordinator Bhopal
🏢 Aayrise Equipment
📍 Bhopal