We are looking for a Service Coordinator to manage customer service and installation activities and coordinate with customers, service engineers, service partners, and internal teams.

Roles & Responsibilities •

Coordinate service calls, complaints, and installation activities .
Schedule and coordinate service engineers/service partners for customer visits.
Follow up with service teams Leaders /RSM for timely completion and closure of complaints.
Handle customer communication and provide regular service updates.
Prepare and share Quotations, Pro-forma Invoices.
Follow up with customers for Quotation approvals, POs, payments, etc.
Coordinate with Sales, Service, Commercial, Accounts, Dispatch, and other internal teams.
Maintain records of service calls, complaints, Quotations, invoices, and customer requirements.
Prepare daily/weekly/monthly MIS and service reports.




Monitor pending cases and ensure timely follow-up and closure.
Handle customer escalations and coordinate with concerned teams for resolution.
Update service-related details in SAP/CRM/systems.
Support billing and other service-related documentation.

Candidate Profile •

Graduate in any discipline. • 13 years of experience in Service Coordination, Customer Support, Sales Coordination, Back Office, or Service Operations. • Positive communication and customer handling skills. • Positive follow-up and coordination skills. • Working knowledge of MS Excel, Word, and Outlook. • SAP/CRM knowledge will be an added advantage. • Ability to manage multiple tasks and work within deadlines. • Positive documentation and reporting skills.

📌 Service Coordinator Delhi
🏢 Ion Exchange
📍 Delhi