Role &
Responsibilities
Design, configure, and maintain Salesforce CRM instances across Sales Cloud, Service Cloud, and Lightning Platform for enterprise clients.
Translate business requirements into technical specifications—building custom objects, workflows, validation rules, approval processes, and automation via Flow &
Process Builder.
Collaborate with stakeholders to map end-to-end CRM processes, ensuring data integrity, user adoption, and alignment with business KPIs.
Support deployment cycles using Change Sets, Metadata API, or DevOps tools—managing sandbox settings and version control.
Conduct user training sessions and create operational documentation to enable smooth handover and long-term system ownership.
Troubleshoot system issues, optimize performance, and proactively recommend enhancements based on usage analytics and client feedback.
Skills &
Qualifications
Must-Have
Salesforce Platform
Sales Cloud
Service Cloud
Process Builder
Flow
Validation Rules
Report &
Dashboard
Change Sets
Preferred
Apex Triggers
Lightning Web Components (LWC)
Protected or Agile Methodologies