Description
Director – Enterprise Application Support (Supply Chain)
Job Location - Hyderabad, India (Hybrid)
Role Overview
- Leading application support teams responsible for enterprise eCommerce platforms and IBM Sterling OMS.
- The team monitors production Supplychain services, detects issues early, and resolves operational and functional issues.
- As the Director of Enterprise Application Support team, you will play a pivotal role in fostering a culture of continuous improvement while ensuring the robust performance of our systems in a highly transactional, global eCommerce environment.

The role requires deep technical expertise in eCommerce platforms, order management systems, specifically IBM Sterling, and supply chain operations
Impact of the Role
- Foster a culture of continuous improvement while ensuring robust system performance.
- Drive production stability and reliability throughout the year to prepare for peak-volume days and key events.
- Build urgency and accountability around customer problems and solve them quickly to minimize business loss.




- Improve operational efficiencies, supportability of recent features, and overall system stability.
- Create a customer-first experience while ensuring high reliability and uptime.

Technology Platforms You Will Work On
- IBM Sterling Order Management System (OMS)
- Enterprise eCommerce platforms
- Supply Chain and Logistics systems
- Inventory Promising and Inventory Sourcing
- Payment Processing, Returns, MDM
- Microservices architecture
- Prometheus, Grafana, ELK, Splunk, Datadog, New Relic
- PagerDuty, Opsgenie
- Enterprise Database platforms and database monitoring tools

Key Responsibilities
- Lead and manage cross skilled team of Application support responsible for supporting, maintaining and scaling eCommerce platform, IBM Sterling order management(OMS) and custom built microservices.
- Provide technical and functional leardership with deep knowledge in the above areas and contribute as a Supply Chain SME

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