Sr Customer Success Manager

Key Responsibilities:
Develop and execute strategic onboarding plans to ensure timely and successful product adoption for all customers.
Collaborate with cross-functional teams to identify and prioritize customer needs, providing proactive and reactive support to meet business objectives.
Build and maintain robust relationships with key customers, identifying areas for improvement and implementing solutions to drive loyalty and growth.
Conduct regular business reviews to assess customer satisfaction, gather feedback, and develop tailored solutions to address emerging needs.
Develop and manage a comprehensive customer success strategy to drive retention, expansion, and advocacy.
Establish and track key performance indicators (KPIs) to measure customer success and satisfaction.

Required Qualifications:
5+ years of experience in customer success management, preferably in a SaaS or software industry.
Proven track record of driving customer retention, expansion, and advocacy, with a strong understanding of customer journey mapping and lifecycle development.
Exceptional communication and interpersonal skills, with the ability to build robust relationships with customers, sales teams, and other stakeholders.




Strong analytical and problem-solving skills, with the ability to collect and analyze customer data to inform strategic decisions.
Bachelor's degree in a related field, such as business, marketing, or computer science.
English proficiency, with excellent written and verbal communication skills.

Technical Skills & Experience:
Proficient in CRM systems, such as Salesforce or HubSpot.
Experience with data analysis tools, such as Excel, Tableau, or Power BI.
Working knowledge of marketing automation platforms and email marketing tools.
Ability to work with cloud-based applications, such as Google Suite or Microsoft Office 365.
Experience with customer success software, such as Gainsight or Totango.
Robust understanding of sales processes and methodologies, including CRM management and sales forecasting.

Preferred Qualifications:
MBA or related graduate degree.
Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
Knowledge of the software industry and trends.
Fluency in additional languages, such as Hindi or Telugu.
Experience with project management tools, such as Asana or Jira.

📌 Sr Customer Success Manager Hyderabad
🏢 Avi Test
📍 Hyderabad