Overview To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts.
Responsibilities
Handling completely recent hires, resignations and data management processes for North America and UK Tier 1 Payroll Support.
Employee perk administration for USA and UK / APAC Regions.
Handling Background Verifications for North America and UK / APAC Regions.
Handling Employee referencing for North America and UK / APAC Regions.
Employee leave administration for North America and UK / APAC Regions.
Employee performance management administration for North America and UK / APAC Regions.
Employee profile management: Trouble shoot queries related to login/access roles/passwords.
Vendor management and Invoice Processing USA and UK / APAC Regions.
Documentation: Process maps, KPI, SLAs and dashboards based on clients expectations and internal requirements.
Compliance: Ensuring local and compliances of supporting countries are adhered.
Participation in internal and external audits.
Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology.
Supporting responsibilities: Knowledge of ERPs
Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee advantages and labor laws
Prior HR transition experience
Maintaining trackers
Performing regular RCAs
Adherence and regular revival of GHRSS SOPs
Qualifications
Qualification: Graduation and PG in HR will be a added advantage
Experience: Relevant experience of 4 to 7 years and should have at least worked for North America or UK / APAC Regions
Knowledge, skills, and abilities required:
Technical/Functional skills: MS-Office, MS Excel, Reporting and Analytics, VB Macro, AI Knowledge is added advantage
Other soft skills: Very Good Written Verbal communication skills, Good interpersonal skills, Should be able to adapt quickly
Stake holder Management
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