The Team Leader Operations will oversee the end-to-end guest experience, advance booking pipeline, daily facility upkeep, inventory management, and on-ground team coordination at Dahlaan. This role requires a hands-on leader capable of balancing rustic hospitality with structured operational discipline across the dining, workshop, and farm zones.

Key Responsibilities
Advance Bookings & Guest Experience Management
Manage all inbound booking inquiries via phone, WhatsApp, and social channels; coordinate table reservations, weekend feasting slots, and private group bookings.
Maintain an accurate digital booking ledger, track pre-payments, and gather guest dietary preferences or special requests prior to arrival.
Welcome guests upon arrival, communicate Dahlaans farm-to-fork philosophy, and gather structured feedback post-visit to maintain high customer satisfaction ratings.
Address and resolve on-ground guest grievances promptly and professionally.
Inventory, Procurement & Retail Stock Control
Monitor daily and weekly consumption of kitchen staples, dairy, fresh vegetables, and firewood for traditional chulha cooking.
Coordinate supply dispatches of fresh produce from partner farm clusters and managed farms.
Conduct weekly physical audits to eliminate waste and optimize kitchen food costs.




Farm & Facility Supervision
Supervise morning opening and evening closing checklists across dining spaces, rustic cottages, open seating under the banyan tree, and washroom facilities.
Ensure strict hygiene, waste segregation, composting protocols, and site cleanliness across the property.
Oversee scheduled farm chores, landscape maintenance, herbal garden upkeep, and visitor walkway preparation.
Coordinate setups for weekend workshops, cultural sessions, and community events.
Team & Kitchen Coordination
Supervise and roster in office service staff, kitchen helpers, and traditional cooks.
Ensure kitchen operations adhere to preparation schedules for the daily curated farm lunch menus.
Enforce personal hygiene, service etiquette, and authentic food presentation standards.
Billing, Cash Handling & Daily Reporting
Operate the in office POS/billing system, generate guest invoices, and collect payments (UPI/Cash/Card).
Reconcile daily collections with the booking sheet and manage petty cash for minor local purchases.
Submit a daily operational summary report to management covering footfall, revenue, guest feedback, and material requisitions.

📌 Team Leader Operations Bhopal
🏢 Vishalya Foods And Farms
📍 Bhopal