We are looking for an experienced Subject Matter Expert (SME) – Insurance with robust knowledge of insurance products and B2B processes. The SME will support the team with product expertise, process guidance, training, and issue resolution.
Key Responsibilities
Act as a subject matter expert for Motor, Life, or Health Insurance products.
Provide product and process guidance to sales teams.
Handle complex partner/client queries and escalations.
Conduct product, process, and refresher training for team members.
Ensure teams have accurate knowledge of insurance products, features, and processes.
Monitor process adherence and identify knowledge gaps.
Support sales teams in improving product understanding and conversions.
Coordinate with internal teams for process and product-related issues.
Keep the team updated on product/process changes.
Prepare training material, process documentation, and knowledge reports.
Requirements
Graduation is mandatory.
B2B insurance experience is mandatory.
Robust knowledge of Motor, Life, or Health Insurance.
3–6 years of relevant insurance experience.
Excellent communication and presentation skills.
Robust product knowledge and problem-solving ability.
Prior experience in training, quality, process, or SME role will be an advantage.
Pay: Up to ₹550,000.00 per year
Work Location: In person
📌 Subject Matter Expert Sme B Insurance Gurugram
🏢 Policyx.Com
📍 Gurugram
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