Hiring: Technical Support Engineer International Voice Process

Location: Chennai Ambit IT Park, Ambattur

Work Mode: Work from Office

Shift: Night Shift | International Voice Process

Experience: 6 Months 2 Years

Joining: Immediate Joiners Preferred or serving NP

We are looking for Technical Support Engineers with strong technical troubleshooting skills and excellent English communication to handle international customer calls and provide effective technical support.

Key Responsibilities
Handle international customer calls and resolve technical issues.
Troubleshoot hardware, software, internet and networking-related issues.
Diagnose and resolve connectivity and network problems.
Ensure high First Contact Resolution (FCR).
Provide skilled and effective customer service.
Understand customer requirements and pitch relevant Premium Support Contracts.
Stay updated with products,



technologies and technical updates.
Escalate complex technical issues when required.

Mandatory Skills
Excellent English verbal communication.
Robust technical troubleshooting skills.
Basic knowledge of Networking.
Routing & Switching.
TCP/IP, DNS & DHCP.
LAN / WAN / VPN.
Internet & Connectivity Troubleshooting.
Robust analytical and problem-solving skills.
Comfortable handling international customer calls.

Salary - Max 4.7 LPA

Transportation

Cab facility available at additional cost.

Preferred Candidates
Immediate joiners will be preferred.
Candidates comfortable with rotational shifts.
Candidates with international voice/customer support experience and technical troubleshooting exposure.

📌 Technical Support Engineer Ambattur (India)
🏢 Orcapod Consulting Services
📍 India