Responsibilities:
Deliver high-quality customer/technical support, ensuring robust CSAT and customer retention.
Act as an SME and handle complex/advanced cases, including executive escalations.
Drive key critical metrics: Customer Experience, Retention Rate, Revenue Generation
Enable attach motions and support ARR growth through meaningful customer interactions.
Analyse support data and trends to improve service delivery and drive process improvements.
Collaborate with Engineering, Product, and Sales for faster issue resolution and better outcomes.
Qualifications:
Solid knowledge and expertise in CSMB processes
Escalation management and problem-solving skills
Data-driven decision making
Collaborator management and team leadership
Key critical metrics
Customer Experience (CSAT)
Customer Success & Retention
Attach Rate & ARR Contribution
Contributions towards process improvement with significant impact on business targets
(
Note:
Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the prospect are managed by the respective hiring team.)
📌 Technical Support Engineer Noida
🏢 Scoutit
📍 Noida
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