Role & responsibilities The IT Support- Helpdesk Operations provides fast and practical technical support to employees in Kochi, serving as the first point of contact for computer, software, and network issues for our banking client on a full-time basis.
Key Responsibilities
Responds to daily support requests from banking professionals via email.
Troubleshoots and resolves hardware, software, and basic network problems while adhering to strict banking security protocols.
Logs, tracks, and updates all technical issues using an internal ticketing system.
Escalates complex technical problems to senior IT teams when necessary.
Preferred candidate profile We Look For Hands-on experience supporting Windows and basic troubleshooting knowledge in Computer hardware.
Solid communication skills coupled with a patient, customer-focused attitude suited for a corporate banking workplace.
Degree or Diploma is mandatory
Familiarity with banking domain compliance or secure workplace practices is a plus
Proficiency in Microsoft Excel and Microsoft Word is mandatory to support the documentation and reports generation.