We are looking for a hands-on Team Leader to manage a collection calling team focused on deeply delinquent and written-off loan portfolios.

This role is specifically for candidates who have worked on high-vintage recovery and can drive team-level recovery performance.

What you’ll handle
Lead a team of Collection Calling Executives
Drive daily, weekly and monthly liquidation and settlement targets
Optimize agent productivity and utilization
Segment and allocate high-vintage calling data based on recovery probability
Monitor calling queues and quality
Review settlement proposals
Evaluate interest waivers and principal haircuts within approved limits
Drive skip-tracing initiatives
Work with data vendors and external agencies where required
Monitor customer handling and regulatory compliance
Analyse recovery dashboards and identify performance gaps
Drive portfolio recovery against allocated targets

What we’re looking for
4–8 years of experience in hardcore Collections / Recovery
Minimum 2 years managing a collection calling team
Robust experience with written-off,



settled or deeply delinquent portfolios
Experience with 365+ DPD or legacy recovery preferred
Strong settlement and negotiation experience
Robust conflict-resolution skills
Knowledge of RBI Fair Debt Collection Practices
Solid analytical skills using Excel, SQL or BI platforms
Experience managing team productivity and recovery performance The client document specifically requires 4–8 years in collections/recovery, 2+ years of collection-team management and experience with written-off/settled/deep-delinquent portfolios.

Key performance areas
Total portfolio recovery achievement
Agent utilization
Login hours
Compliance scorecard
Skip-to-contact success
Recovery and settlement performance
Zero regulatory escalations
Zero valid agent-misbehavior complaints The client's KPI matrix identifies total portfolio recovery as the primary TL metric and also specifically tracks agent utilization, login hours, skip-to-contact performance and compliance.

📌 Team Leader Loan Collections & Deep Recovery Bangalore Metropolitan Area
🏢 TalixoHR
📍 Bangalore Metropolitan Area